ABOUT US
ABOUT US
A small team with grand ambition
At our core, we know the pressure of managing an overwhelming stream of customer feedback and the struggle of relying on impersonal, cookie-cutter responses. We’ve been there—balancing multiple reviews, working hard to maintain brand consistency, all while striving to ensure that every customer feels genuinely heard and valued.
We make responding to guest feedback easy! Our Feedback Responding platform is designed to seamlessly adapt to most guest service businesses right out of the box. It's simple to use, delivering a guest feedback response within seconds. Afterward, you can easily review and edit the response as needed before copying it directly into Yelp, Google, or any feedback system—including your own CXM, CEM,or VoC platforms. Additionally, we offer custom options to mirror your brand’s voice, allowing you to craft responses that reflect your unique identity. our core, we know the pressure of managing an overwhelming stream of customer feedback and the struggle of relying on impersonal, cookie-cutter responses. We’ve been there—balancing multiple reviews, working hard to maintain brand consistency, all while striving to ensure that every customer feels genuinely heard and valued.
Enhancing Output, Elevating service
We’re not just another generic response service—we’ve been in your
shoes. We’ve witnessed firsthand how thoughtful, personalized responses
can transform the way customers perceive your brand. It’s not about
firing off quick, templated replies; it’s about taking the time to
respond with care, ensuring that every interaction embodies your brand's
values. We also understand that responding to negative feedback can be
tough, causing you to second-guess your business and draining the energy
of the employees tasked with replying. That’s where we come in—helping
you manage feedback with confidence and ease. Have any questions? Contact us!
Melissa is a licensed counselor specializing in empathetic, thoughtful communication to help businesses connect meaningfully with their customers.
Gary brings 30 years of customer service experience, streamlining feedback responses to ensure professionalism and time efficiency for businesses.